Harbor Freight Tools
Harbor Freight Tools Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harbor Freight Tools has 2.3 star rating based on 349 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Some good tools, Cheap prices.
Cons: Customer service, Customer sevice and quality, Poor customer service on harassment levels.Recent recommendations regarding this business are as follows: "Don’t misplace card", "No recommendation, just venting", "Predictor motors have never let me down.", "Will recommend to everybody.", "Please put your weights with your scales".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harbor Freight Tools has 2.3 star rating based on 349 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prices, Some good tools, Cheap prices.
Cons: Customer service, Customer sevice and quality, Poor customer service on harassment levels.Recent recommendations regarding this business are as follows: "Don’t misplace card", "No recommendation, just venting", "Predictor motors have never let me down.", "Will recommend to everybody.", "Please put your weights with your scales".
Most users want Harbor Freight Tools to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose account
Preferred solution: Close account
User's recommendation: Don’t misplace card
Question about ordering tool box
Checking to see if you take purchase orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palatka, FloridaTechnician support
- Pros is the low price
- Price quality
- Membership
- Affordable
Preferred solution: Better scales and scales that has weights with them and I would like to be a membership with y'all but I can't afford it because I'm broke buying your junk
User's recommendation: Please put your weights with your scales
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Coast, FloridaBrought a battery and alternator checker
- Rip off
Preferred solution: Full refund
User's recommendation: Do not buy
Tool box broke
Preferred solution: A refund or replacement
Poor customer service by manager
User's recommendation: No recommendation, just venting
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, South CarolinaBecause of the way i have been treated
Let me tell you something about Harbor Freight, I've been waiting almost 3 month's for a replacement on my Pittsburgh 301 Mechanics tool set let me tell you how stupid they are they have in the computer that two were sent to me but i never got em because they had my address as 1646 Lamar ave an my address is 1646 Lamar HIGHWAY, extremely pissed off here and i will be contacting Better Business Bureau on there *** and my lawyer's office, You wanna know the worst part I've even emailed the damn CEO of the company and it still ain't done any good.So pissed Customer Please help me out with getting my tools, i done told em i don't want a refund i just want my tool's
- Mileage to purchase defective product
- Poor customer service on harassment levels
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful with them
Great quality back by great service and care
User's recommendation: Predictor motors have never let me down.
Trailer accessories
User's recommendation: Will recommend to everybody.
No replacement parts even on new irems
They told me there were no replacement parts available and to return it to the store which is a 100 plus mile trip I told them to just send me one and pick this one up no reply
I called the store which is 50 miles from me to see how to get a replacement motor as they didnt have anymore of these in stock they gave me a customer service number which I called the woman I talked to said there were no parts for this as it was discontinued??upon talking further she now tells me that its a very popular tool and all parts are on back order ? What theres a big demand for brand new tool parts ??
I ask to speak to a supervisor and she told me she would find the parts I needed at there warehouse 3 weeks later I get a form letter that said sorry no parts available come on Harbor Freight you sell tools but no parts ?I even wrote to their CEO and received no responds . I cancelled my credit card with them and Ill warn people about there poor customer service and junk tools Terry Walsh
- Cheap hand tools
- No replacement parts on power tools
Preferred solution: New replacement motor or new unit sent to Me
User's recommendation: Beware of any power tools no replacement parts
This is in Regard to my purchase at Harbor Freight of a6x48” belt sander that I purchased 03/03/23 after picking this item up from the Traverse City store as there was no mail orders advailble I spent
This is in Regard to my purchase at Harbor Freight of a6x48 belt sander that I purchased 03/03/23 after picking this item up from the Traverse City store as there was no mail orders advailble I spent 3 hrs assembling it and when I turned on the motor the blew off my breaker. This was with no load on the motor as they didnt include a belt with this .
I called the store which is 50 miles from me to see how to get a replacement motor as they didnt have anymore of these in stock they gave me a customer service number which I called the woman I talked to said there were no parts for this as it was discontinued??upon talking further she now tells me that its a very popular tool and all parts are on back order ? What theres a big demand for brand new tool parts ??
I ask to speak to a supervisor and she told me she would find the parts I needed at there warehouse 3 weeks later I get a form letter that said sorry no parts available come on Harbor Freight you sell tools but no parts ?I even wrote to there CEO and received no responds . I cancelled my credit card with them and Ill warn people about there poor customer service and junk tools Terry Walsh
- Cheap tools
- No replacement parts
Preferred solution: New motor or send me anusander
User's recommendation: Stay away from anything power
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rock Springs, WyomingFalse Advertising in store & thru Geeni
Preferred solution: Full refund
User's recommendation: Don't bother.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sterling, IllinoisDiscrimination
Preferred solution: Apology
User's recommendation: Buy from they, don’t work for them.
My only christmas present for my son over $400 was damaged intransit.It was to deliver on 12/7/22 and I was not notified until dec 10th. I am highly uppsetotwas
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Verified Reviewer | Wichita, Kansas20 ton air over hydraulic jack
I am contacting you to complain about two incidents that happened at 2 of your stores One Monday 8-22-22 at Evansville Indiana store I called to confirm they had the 20 ton air over hydraulic jack for $109 was told had 2 went right over was told they didnt have any computer problems on inventory. Then contacted your Hopkinsville Kentucky store Friday 8-26 -22 told they had 3 in stock lady said she looked and they had them sent my wife right over to store hour drive to both stores she got there was told didnt have any computer problems with inventory.
I was under the impression she looked.
I do a lot of business with your company way over $1500 in the last couple months. Dont know if this will go anywhere but wanted you to know how disappointed I am with the customer service I have received
Preferred solution: Apology
User's recommendation: No not at this time
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I live in Hebron ND 65 miles from Bismarck Harbor Freight store, my closest store. I want to purchase 6- 3 top and 3 bottom US General tool boxes that are on sale but not currently in stock at Bismarck.
Can I purchase them online today and pickup when they arrive at Bismarck store. Please advise Thanks, Tom Ross 701 301-****