ADrewes

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| map-marker Metairie, Louisiana

Feel scammed

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Harbor Freight Tools - Feel scammed

I used to love this store, but I am changing my review after being charged a restocking fee on a BROKEN product. I bought it, it didn't work as described, I returned it WITH the receipt and was charged a $40 restocking fee.

This was NOT mentioned when I purchased it from the store, nor was there a sign on or near the item. If there is a restocking fee, this NEEDS to be mentioned BEFORE I purchase. I generally don't return items, but this was a pricier item and it didn't work. After this, I feel like this store is not honest, and I will not be shopping here again.

I tried talking to customer service who claimed this was on the receipt and on their website - which is great except I shopped IN THE STORE and it's not shown on my receipt until AFTER purchase - as in, I had no way of knowing about this until AFTER the purchase. I can never trust this company after this scam.

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Loss:
$40
Pros:
  • Cheap junk
Cons:
  • Policy is not clearly posted
  • Employees do not mention restocking fees at time of purchase
  • Restocking fees

Preferred solution: Full refund

User's recommendation: Shop any where else!

Warren B Edb

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Verified Reviewer

Close account

Lost or misplaced my card , please close the account. Have not been able to use because misplacing. Please close my account.
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Preferred solution: Close account

User's recommendation: Don’t misplace card

Isobel Vrl
map-marker Bismarck, North Dakota

Question about ordering tool box

I live in Hebron ND 65 miles from Bismarck Harbor Freight store, my closest store. I want to purchase 6- 3 top and 3 bottom US General tool boxes that are on sale but not currently in stock at Bismarck. Can I purchase them online today and pickup when they arrive at Bismarck store. Please advise Thanks, Tom Ross 701 301-****
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1 comment
Isobel Vrl

I live in Hebron ND 65 miles from Bismarck Harbor Freight store, my closest store. I want to purchase 6- 3 top and 3 bottom US General tool boxes that are on sale but not currently in stock at Bismarck.

Can I purchase them online today and pickup when they arrive at Bismarck store. Please advise Thanks, Tom Ross 701 301-****

Wayne S Vzk

Checking to see if you take purchase orders

I'm from fitchburg ma school department I'm trying to find out if you guys take purchase orders. If so how do i go about setting up an account with you guys
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Ricky W Bwh

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Verified Reviewer
| map-marker Palatka, Florida

Technician support

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Harbor Freight Tools - Technician support
I bought these cen-tech digital scales and when I take him out of the box and it tells me to recalibrate them how am I supposed to recalibrate them if I don't have no weights to put on there I can't just guess five things that weighs that much for two things so tell me how am I supposed to calibrate these
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Loss:
$2040
Pros:
  • Pros is the low price
Cons:
  • Membership
  • Affordable
  • Price quality

Preferred solution: Better scales and scales that has weights with them and I would like to be a membership with y'all but I can't afford it because I'm broke buying your junk

User's recommendation: Please put your weights with your scales

Brian H Cee

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Verified Reviewer
| map-marker Palm Coast, Florida

Brought a battery and alternator checker

Harbor Freight Tools - Brought a battery and alternator checker
Harbor Freight Tools - Brought a battery and alternator checker - Image 2
The thing is not worth 5 dollars and it do not work properly, I just wish people didn't rip others off just for money and then they want to give you a restocking fee when you return it, such a rip off and bad customer service because they really should tell you this before you buy it but they don't because that's the gimmick
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Loss:
$5
Cons:
  • Rip off

Preferred solution: Full refund

User's recommendation: Do not buy

Mateo C Svk

Tool box broke

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I bought a tool box and asked for the 1 year warranty and come to find out they didnt apply to my purchase after my box broke and wont do anything to replace it and i am very upset because i spent quite a bit of money on the toolbox
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Loss:
$600

Preferred solution: A refund or replacement

Anonymous
map-marker New Town, North Dakota

Poor customer service by manager

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Great store, I have always loved it. But last Monday August 14th the manager in the Minot North Dakota store literally told me I needed to repack and send a heavy bulky item back to where I ordered it from because she could not simply grab a small item out of a box which she had in the store and make good on an item that was lost during shipping. Now I have to wait a month and a half to use my product. This is how long it will take to ship me the items she could have easily replaced for the customer. Lazy incompetent and disrespectful.
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User's recommendation: No recommendation, just venting

Tracy g Kzt

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Verified Reviewer
| map-marker Columbia, South Carolina

Because of the way i have been treated

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Harbor Freight Tools - Because of the way i have been treated

Let me tell you something about Harbor Freight, I've been waiting almost 3 month's for a replacement on my Pittsburgh 301 Mechanics tool set let me tell you how stupid they are they have in the computer that two were sent to me but i never got em because they had my address as 1646 Lamar ave an my address is 1646 Lamar HIGHWAY, extremely pissed off here and i will be contacting Better Business Bureau on there *** and my lawyer's office, You wanna know the worst part I've even emailed the damn CEO of the company and it still ain't done any good.So pissed Customer Please help me out with getting my tools, i done told em i don't want a refund i just want my tool's

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Loss:
$220
Cons:
  • Mileage to purchase defective product
  • Poor customer service on harassment levels

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful with them

1 comment
Guest

Knock yourself out bro. Contact “your” (laughable) lawyer.

Does your lawyer use ain’t when he speaks? Bad karma back at you for a bad post.

Anonymous
map-marker West Sacramento, California

Great quality back by great service and care

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Had questions on product selected a call back , missed the call and they called again, answered all my questions resolving my concern. Thank you!
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User's recommendation: Predictor motors have never let me down.

Anonymous
map-marker Troutman, North Carolina

Trailer accessories

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Found everything we needed for trailer except tires. We are fine and appreciate the service the statesville store provided..
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User's recommendation: Will recommend to everybody.

Terry W Rin
map-marker Garfield, Michigan

No replacement parts even on new irems

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Updated by user Apr 26, 2023

They told me there were no replacement parts available and to return it to the store which is a 100 plus mile trip I told them to just send me one and pick this one up no reply

Original review Mar 27, 2023
This is in Regard to my purchase at Harbor Freight of a6x48 belt sander that I purchased 03/03/23 after picking this item up from the Traverse City store as there was no mail orders advailble I spent 3 hrs assembling it and when I turned on the motor the blew off my breaker. This was with no load on the motor as they didnt include a belt with this .

I called the store which is 50 miles from me to see how to get a replacement motor as they didnt have anymore of these in stock they gave me a customer service number which I called the woman I talked to said there were no parts for this as it was discontinued??upon talking further she now tells me that its a very popular tool and all parts are on back order ? What theres a big demand for brand new tool parts ??

I ask to speak to a supervisor and she told me she would find the parts I needed at there warehouse 3 weeks later I get a form letter that said sorry no parts available come on Harbor Freight you sell tools but no parts ?I even wrote to their CEO and received no responds . I cancelled my credit card with them and Ill warn people about there poor customer service and junk tools Terry Walsh
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Loss:
$300
Pros:
  • Cheap hand tools
Cons:
  • No replacement parts on power tools

Preferred solution: New replacement motor or new unit sent to Me

User's recommendation: Beware of any power tools no replacement parts

Terry W Rin
map-marker Traverse City, Michigan

This is in Regard to my purchase at Harbor Freight of a6x48” belt sander that I purchased 03/03/23 after picking this item up from the Traverse City store as there was no mail orders advailble I spent

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This is in Regard to my purchase at Harbor Freight of a6x48 belt sander that I purchased 03/03/23 after picking this item up from the Traverse City store as there was no mail orders advailble I spent 3 hrs assembling it and when I turned on the motor the blew off my breaker. This was with no load on the motor as they didnt include a belt with this .

I called the store which is 50 miles from me to see how to get a replacement motor as they didnt have anymore of these in stock they gave me a customer service number which I called the woman I talked to said there were no parts for this as it was discontinued??upon talking further she now tells me that its a very popular tool and all parts are on back order ? What theres a big demand for brand new tool parts ??

I ask to speak to a supervisor and she told me she would find the parts I needed at there warehouse 3 weeks later I get a form letter that said sorry no parts available come on Harbor Freight you sell tools but no parts ?I even wrote to there CEO and received no responds . I cancelled my credit card with them and Ill warn people about there poor customer service and junk tools Terry Walsh

View full review
Pros:
  • Cheap tools
Cons:
  • No replacement parts

Preferred solution: New motor or send me anusander

User's recommendation: Stay away from anything power

Justin A Odw

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Verified Reviewer
| map-marker Rock Springs, Wyoming

False Advertising in store & thru Geeni

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Harbor Freight Tools - False Advertising in store & thru Geeni
Home security camera made by Geeni broke, would not power on after 20 days. Corporate asked for video proof what was happening, I charged it, had it plugged in. Camera will not power on. After all of that, they found proof of purchase and date. Still did nothing. Bottom line is, these camera's are junk.
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Loss:
$45

Preferred solution: Full refund

User's recommendation: Don't bother.

robert g Lyx

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Verified Reviewer
| map-marker Sterling, Illinois

Discrimination

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Harbor Freight Tools - Discrimination
Harbor Freight Tools - Discrimination - Image 2
Original review Sep 15, 2022
I was contacted by a district manager after applying, went through the interview process and everything was a go until they found out I had a felony (drug charge). They arent supposed to discriminate being that I already paid my debt to society. I even received a formal offer and everything from them for $26.25 an hour
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Preferred solution: Apology

User's recommendation: Buy from they, don’t work for them.

Anonymous
map-marker Atmore, Alabama

My only christmas present for my son over $400 was damaged intransit.It was to deliver on 12/7/22 and I was not notified until dec 10th. I am highly uppsetotwas

Christmas present damaged intransit.Over $400 and website was not updated & I was Not notified until Dec 12th...Very Pissed off
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