Harbor Freight Tools Reviews

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Bought item missing drill

1.6
Harbor Freight Tools - Bought item missing drill
Harbor Freight Tools - Bought item missing drill
Harbor Freight Tools - Bought item missing drill
I went to the harbor freight nearest me and bought a drill well it was supposed to be a drill it had everything except the drill in it and was obvious to all the other workers the box had even been re taped but the manager told me i have to come back here in the morning to talk to someone else i drove here 2 times today for nothing and then i get treated like im doing something wrong by the manager he was the most rude person i have met in any store if someone takes care of this kind of stuff please do im not coming back in the morning i will buy one somewhere else just want the manager to get treated how i did, thanks

User's recommendation: Open your item before you buy and make sure its there and not double taped.

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ID
#2226279 Review #2226279 is a subjective opinion of poster.
Location
Bakersfield, California
Pros
  • Already explained
Cons
  • Customer sevice and quality
  • Too bad
Loss
$70
Preferred solution
I just wanted what i paid for with my money and not to be miss treated

I have not heard from Habor Freight

I have sent an email but haven't got any reply, we are a company in Malaysia having a supply of nitrile gloves for export market.
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#2722311 Review #2722311 is a subjective opinion of poster.

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Do not stand behind their products

1.0
Several times I have purchased a tool from them and each time, after a short period of time, when I need a replacement part I find they have discontinued the tool and have no parts available. This is the last time I waste my money and have to throw an expensive tool away. Beware!!!

User's recommendation: Think twice. The lure of a cheap price may cost you more in the end.

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ID
#2721027 Review #2721027 is a subjective opinion of poster.
Cons
  • Do not stand behind their products
Loss
$110
Preferred solution
Full refund

They have the worst customer service of any company I have seen in all my 81 years of life. I would never recommend them to anyone and in fact I will always tell them to go anywhere else.

2.0
The one in Springfield, Ohio chose to lose me a 15 year plus customer rather than replace 2 nuts that were missing from my kit to build my tool cart, now it is put together with cross-threaded bolts.

User's recommendation: Go elsewhere to buy your stuff just anywhere else unless you want poor customer service.

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#2719187 Review #2719187 is a subjective opinion of poster.

I bought a weed trimmer last year with warranty

1.0
I bought a specific weed trimmer from HF last year with a warranty, weed trimmer is not working and Id like to exchange the weed trimmer. They told me they discontinued (lynx) model. I need to call lynx company. Getting know where with them . What can you do for me ?

User's recommendation: Weary.

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1 comment
#2034647

The warranty is with the manufacturer.. Not the store.

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ID
#2679333 Review #2679333 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Pros
  • Cheap prices
Cons
  • Need more schooled help
  • Poor cashier customer service
  • Customer service
New Reviewer

My lynx weed trimmer is not working

The line on the spool keeps breaking I bought this product through harbor freight in Bridgeport and is under warranty so how can I get this problem resolved
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ID
#2660080 Review #2660080 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Pros
  • In store team
Cons
  • Customer service passing me off and not helping
Loss
$129
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Return of product

2.1
bought a transfer pump, and extended warranty. Asked if I could return it if I had problems. Was told yes, just bring it back for refund or exchange. I asked once again at checkout. Again told yes. It didn't work,. Took it back just to be told no way it could be returned to store. Apparently the store associates are clueless. Won't be doing business with that store or company any longer.

User's recommendation: Go elsewhere!

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ID
#2647167 Review #2647167 is a subjective opinion of poster.
Pros
  • Usually good customer service
Cons
  • Store customer satisfaction bad
Loss
$58
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Terrible customer service

2.2
Harbor Freight refused to give me 2 nuts for 2 bolts that belonged to a cart I bought from them. 2 were missing and I do not know 1 kind of nut from another so I asked them to give me the 2 that were missing. I spent the better part of the day putting this thing together just to find 2 nuts missing. They said we can not help you however if you want to bring it back we will exchange it for another one.

User's recommendation: Since they refused to give me the correct nuts and I have 2 bolts with cross threads, go elsewhere for your products. I refuse to buy anything else from them until they make it right with me and I traded with them for about 15 years.

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1 comment
#2031878

Really ? I am a woman senior who cannot stop laughing at this complaint!

Is THIS kind of thought process younger people are taught in school and at home NOW ?? Why didn’t you simply take another nut and bolt of the same size down to your closest hardware store, hand said pieces to an employee and say, “I need two each please.” THAT would have saved you gas, frustration and most importantly, YOUR TIME!

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ID
#2645898 Review #2645898 is a subjective opinion of poster.
Location
Springfield, Ohio
Pros
  • Some good tools
Cons
  • Need more schooled help
Preferred solution
Good service when I ask for it. I have always believed our money pays their wages so they need to realize in all actuality they work for us. Since nuts are cross threaded they build me another themselves or refund my money.

Bait & switch

On Friday June 25 a District Manager called to advise they now understood my issue and I was indeed eligible for the full discount. She told me to return to the store to receive the refund. Its unfortunate it took this long &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; this much effort but in the end they did the right thing.
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#2637243 Review #2637243 is a subjective opinion of poster.
Location
Orlando, Florida

To see if I got the credit card

I applied for a harbor freight credit card. But could not find out if i was successful or not.can you look into it and advise me? I am Dave Vest Email nrv_dr_2009@***.com. Please let me know.
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ID
#2616930 Review #2616930 is a subjective opinion of poster.
Location
Independence, Kansas

Price change

1.4
The Hitch carry cargo was $50.39 on June 13. Today it jumped to 62.00. I thought the offer was good into July. I was going to buy it, today. What happened? Why the price jump?
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#2610306 Review #2610306 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Item ordered

1.9
I preordered a US General Side Toolbox back at the beginning of May, I was told it would be 2 to 6 weeks. I was just told it would not be in now until the end of August maybe later. 2 to 6 weeks has now turned into 16+ weeks. Now I look on their website and it is saying NOT AVAILABLE UNTIL OCTOBER. Now it looks like 2 to 6 wks. Turned into 6 months. I tried several times to contact Harbor Freight via emails with only one response. I was told the DM will be contacting me. Im still waiting! All the Store Manager at the Walled Lake, MI location I ordered could say You can get a refund and go somewhere else.
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ID
#2591492 Review #2591492 is a subjective opinion of poster.
Location
Walled Lake, Michigan
Cons
  • Corporate office blows you off
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

2.8
I dont even know where to start. I never thought I would be writing a complaint about a company (Harbor Freight) my family and I have loved for so many years. But here it go's. While out shopping today my family decided to stop by our local Harbor Freight, located in...
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ID
#2585161 Review #2585161 is a subjective opinion of poster.
Location
Medford, Oregon
Service
Harbor Freight Tools Manager
Pros
  • Lot of diy tools that are affordable
Cons
  • Hateful manager
Preferred solution
Let the company propose a solution

False Early Labor Day Sale

1.8
Store Manager Diane Stover promoting false Labor Day Sale to customers in the month of May 2021. My email sent to me does not say Labor Day Sale for May. I don't appreciate Diane trying to increase?sales from cheating me out of my money. Besides, sales cashier Louis doesn't know how to present herself with knowledge. I want be back. I see why sales are down. New management is needed.

User's recommendation: Don't shop at this location. Management lacks professionalism.

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#2577276 Review #2577276 is a subjective opinion of poster.

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Have a complaint

Tried to return a defective item was told they dont have the money to refund it. Was told to come back i did so this morning. And now am told to come back again. This will make 210 miles i have had to drive to return a defective item. So i am out 40 dollars for fuel and still have not gotten my money

User's recommendation: Go to northern tool.

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ID
#2555927 Review #2555927 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$240
Preferred solution
Full refund

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Verified Reviewer New Reviewer

An order that was not fulfilled yet youve taken payment order#11160**** Cody Moyers

1.6
Harbor Freight Tools - An order that was not fulfilled yet youve taken payment order#11160**** Cody Moyers
I order a air compressor online from them order says pending on another part it says order can not be fulfilled they have taken payment out of my account and I can't get anyone on the phone ever to get an answer
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ID
#2541342 Review #2541342 is a subjective opinion of poster.
Pros
  • Discount
Cons
  • Customer service
Loss
$178
Preferred solution
Deliver product or service ordered

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