Harbor Freight Tools

I paid for a tool chest at Harbor Freight in Hornell NY on Feb 24, 2025. The total amount of the receipt was $139.30.

It was entered as a pre-order because the item was not currently in stock. I was given a receipt with order number for later pick-up. They told me I had to contact them about the pick-up, that they would NOT call me. So I revisited the store in person at least six (6) more times over the last three (3) weeks.

Every time I visited and asked if the item was in I was given a different story. They either needed the receipt to look it up OR they could look it up with just my last name. NO CONSISTENCY. On Mar 10 at 9:12 AM I called and spoke with a "Roy or Ray" to ask if the item were in because I had a truck to pick up the tool chest.

When I said I had a receipt with order number he REFUSED to take the order number. He check using only my name and said it was not in. He added that the trucks that were supposed to be there on Monday were never on time and I should call back Thursday when they actually show up ?!? When I visited on Mar.

14 the clerk took my name and tried a look-up. This time my purchase was nowhere to be found in their system... In any way. By name.

Inside Track Member number... Anything ! When I explained I had a receipt and that I tried giving the order number to "Roy" the clerk only said that "Roy" had been a bit strange lately... really ?!?

They told us UNLESS WE HAD A RECEIPT THERE WAS NO ORDER !!! They took my money and said they had NO RECORD, and we were not going to be given the tool chest ! I told them we had the receipt but they did not believe me ! We left feeling like we had done something wrong and they did not believe us.

*** !!! So we went immediately home even though we had told them we were in route to a meal with my aging parents. We returned to Harbor freight in about 30 minutes after driving 14 miles round trip... WITH THE RECEIPT !

The receipt was long, detailed and without a doubt PROVED our purchase ! I also said we had a receipt sent by email. THEY STILL COULD NOT FIND THE PURCHASE IN THEIR RECORDS and said they would have to look into it. Then another pair of clerks (three now for the day) started getting testy and said they would "figure it out".

Some Miranda called us about an hour and a half later saying that they had to call corporate and have them check their records... and BEHOLD the purchase was genuine.

We were lost in some Que. They offered NO APOLOGY AT ALL and said the item would get there someday.

I was debating a tow-behind backhoe, tractor backhoe, or excavator. After much work and deliberation because of the ease of the 36-month no-interest card (beyond that, almost a criminal 32%) and my experience with Harbor Freight, I chose to purchase theirs.

First off, I had to get an HF card to get the no-interest option; this proved to be impossible as I could never complete the card. I also tried to set up an account; this was also impossible. I went to the store to do the card and make the purchase. It took three tries, but that finally went through.

I could not purchase as it is an online product only. I went to order online, and it would not go through, so I called the customer service number, and fortunately, they picked up (I tried a couple of days earlier and after 20 minutes chose for the callback, which never happened). It turns out the temp card cannot be used online, so I had to wait for the permanent card. Unfortunately, the limit they gave me was $2,500, and the purchase was closer to $3,500.

I was told on the phone I cannot pay with two sources, only one, so I was advised to call and ask for a credit limit increase. I was refused both by machine and on the phone. I rarely ask for credit, so I do not like having one hit my account. This ruined the entire reason to purchase as I was going to pay off early and can finance a $30,000 machine if I chose, but somehow Harbor Freight could not approve $3,500.

I had them kill my account and will not make this purchase, though I easily could via cash or other cards. This whole experience was such a waste of time, and all I have from it is wasted time and a hit on my credit.

I regularly shop there but won’t be any time soon. Hope this saves others some time should they think about doing something similar.

My name is Paul C. Ledbetter.

I have been a customer at your store for quite some time, a go-inside track member, and today, Saturday, I just went out there to return an item I purchased. I walked to the counter and the gentleman at the counter told me to go stand in line, even though there was no one at his counter. He stated he had to help the man standing against the end cap. I asked him why I needed to stand in line and he responded by saying he was going to help that guy.

He then called for that man to come over to his register and simply ignored me and my reason for being there. I was utterly astounded, and I decided that this store would no longer receive any more of my money. This unpleasant experience, I will share with everyone I know, as well as post on social media to ensure the public is aware. Simply because he chose not to attend to me, it felt as if his demeanor was a direct reflection of your corporate office's stance.

As he represents you, one can perceive this as a reflection of your company. You will no longer receive any business from me or anyone that I know because I will advise them never to shop there again.

I bought some metal loading ramps at Harbor Freight. All of the edges on the ramps were razor sharp, probably because the ramps were stamped and no effort was made to dull the sharp edges.

Not surprisingly, I cut my hands while attempting to use the ramps. So, I boxed them up and put them in my garage.

Because the ramps were defective (sharp edges) and unusable, I tried to return them to Harbor Freight. The manager told me that it had been more than 90 days since I bought them and Harbor Freight would not give me an exchange, refund or store credit.

Harbor Freight sells highly defective products.

I will never buy anything from them again and encourage others to do the same. D

I used to love this store, but I am changing my review after being charged a restocking fee on a BROKEN product. I bought it, it didn't work as described, I returned it WITH the receipt and was charged a $40 restocking fee.

This was NOT mentioned when I purchased it from the store, nor was there a sign on or near the item. If there is a restocking fee, this NEEDS to be mentioned BEFORE I purchase. I generally don't return items, but this was a pricier item and it didn't work. After this, I feel like this store is not honest, and I will not be shopping here again.

I tried talking to customer service who claimed this was on the receipt and on their website - which is great except I shopped IN THE STORE and it's not shown on my receipt until AFTER purchase - as in, I had no way of knowing about this until AFTER the purchase. I can never trust this company after this scam.