Harbor Freight Tools - Getting parts is a real hassle
I purchased the model 60599 chipper shredder. Works great but beware when you need to replace any parts. Even normal wear and tear parts like the mulching blades are impossible to get. They won't tell you what it's going to cost and what they want to do is take your name and number. They then send a request, apparently through snail mail, that you want these parts. Then 'if' the manufacturer has them they will, apparently several weeks later, send you a letter telling you that they are available and then you can order them.
It's got to be one of the worst parts ordering procedures on the face of the earth. And don't think they'll be friendly enough to just let you deal directly with the manufacturer so that you can cut down probably 90% of the wait time. Oh no, they have agreements with their manufacturer that they won't tell who they get their stuff from.
I could understand this if I was trying to get the motor block for the engine or some body part that shouldn't ever need to be replaced, but for a blade! Come on, that's a normal wear and tear part and should be expected to need replaced from time to time. Who waits 8-10 weeks for a simple replacement part.
Well, the answer is Harbor Freight customers. Stay away!!
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Location: Seneca, South Carolina
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Comments
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My 60599 needs new blades too. Just starting the process. Wish me luck.
Very same problem. Thousands of their chippers has no parts and must go to landfills creating a major environmental impact. The goverment needs to step in and address this.
I'm still trying to get replacement Blades after 8 months.
You can order replacement blades on Amazon. They are reasonable at around 10 bucks a pair.
The old ones can be sharpened. Great you tubes out there
Have the Harbor Freight chipper shredder item # 60599. They do not offer replacement parts for this machine.
Spoke with their parts representative and was told if I buy any machinery from them to buy the 2 year extended warranty for $ 79.98 and just swap it out if anything goes wrong. This is the gig they have going on now, so most all the equipment they sell is disposable.
They are making money off the extended warranty without having to stock and sell replacement parts. Bad for the consumer!
Well, they could provide you with the manufacturer's contact information, but do you speak Chinese?