Harbor Freight Tools Contact Information

Toll-Free Number:

  • (800) 423-2567

Customer Service:

  • (800) 444-3353 Monday thru Sunday, 6am to 6pm (PT)

Technical product support:

  • (888) 866-5797 Monday thru Friday, 7am to 4pm (PT)
  • (800) 423-2567

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Headquarters Address:

Harbor Freight Tools
26541 Agoura Road
Calabasas, California 91302
United States

Fax:

800-905-5215, 805-445-4912

Social Networks:

Summary of Harbor Freight Tools Customer Service Calls

175 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:32 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Harbor Freight Tools to Ask about:

Employment:

  • “Job applications”
  • “I terminated my employment with harbor freight in reno nv . over a week ago”
  • “Employment”

Payments and Charges:

  • “My 18volt power drill will not charge after 7 months and it's supposedly a lifetime guarantee....”
  • “Receipt bill of sale for trailer”
  • “I just left Harbor Freight I'm about to merchandize on two separate coupon slips I ask the young man to give me the remains of my coupon his reply would not to give the coupons back I said cut them out I have the merchandiser one off that but”

Request for Information:

  • “Question about auto darkening welding mask”
  • “Checking to see if your selling trailers again”
  • “Request for donation”

Staff:

  • “Poor customer service.”
  • “Poor customer service”
  • “I have complaint about customer service and product availability”

Return/ Replace:

  • “Returns”
  • “Return policy not honored...”
  • “They never returned my money”

Shipping and Delivery:

  • “Find out when my order was shipped”

Product/ Service:

  • “Rudness I'm a single woman trying to get security stuff for my house cuz it's been broken into I have never been so rudely talk to my life”

Account:

  • “Cannot access cobra camera without admin passwords”

Other:

  • “Sales tip and complaint”
  • “Green house”
  • “Pto”

Harbor Freight Tools Rating Stats

2.3 out of 5 stars
based on 143 reviews
See all 395 reviews reviews

Rating stats

  1. 40 reviews
  2. 43 reviews
  3. 34 reviews
  4. 17 reviews
  5. 9 reviews

Rating trend

About Harbor Freight Tools

Top 5 Harbor Freight Tools Services

Manager, Customer Care, Cashier, Shipping Service, Membership

Top 5 Harbor Freight Tools Products

Coupon, Warranty, Miter Saw Warranty, Cen Tech 5 In 1 Generator, Drill

Top 5 Likes about Harbor Freight Tools

Pricing, Variety and quality, Quality, Most of their items, Products

Top 5 Dislikes about Harbor Freight Tools

Customer service, Any product they sell, Hateful employee, Poor customer service on harassment levels, Customer sevice and quality

Summary

Harbor Freight was established by Alan Smidt in 1968 and became a leading American private company offering high quality tools at affordable prices. The products sold by the company include power tools, generators, air tools, hand tools and other specialty and multifunction tools. Harbor Freight carries products for automotive, avionics and household needs, including such renowned brands as Chicago Electric, Central Machinery, Central Hydraulics, Central Pneumatic, Drill Master and US General etc. Harbor Freight tools are available via the company's online resource, more than 300 retail locations and mail order catalog. Orders placed online take 48 hours to arrive. All products are brand name, brand new and factory sealed. The company provides all parts with a 30 day money back or product exchange guarantee.

Harbor Freight Tools reviews and complaints

Harbor Freight Tools is ranked 75 out of 1556 in Equipment category

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Harbor Freight Tools Stats

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Number of Calls

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