4.1K views
11 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.5

Just this one product. Cobra a channel surveillance DVR with 4HD cameras.

Just trying to run it from a back Room no access from the Internet. Plug it in and it comes up with the set up wizard that ask you to make a username a password then retype the password. Will not let you put over 3 letters as a user name. Did it with 3 letters still didn't work.

In their booklet it starts with after the start up wizard is complete. Tells you nothing about this fun little part right here. I can navigate windows quite well. This just doesn't make any d*** sense.

I am highly let down . When I called their 800 number at Harbor freight. The lady acted like I was getting mad at her because she wouldn't just stop talking about something that had no relevance to what I was asking.

All I wanted her to tell me is do you have to put in the set up disk with a computer just set this up. Where can you do it with the remote control like you can with any other security system I have ever set up that does not need Internet access .

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

After several failed attempts, web searches and phone calls I finally was able to login by using "admin" and 12345

Guest

I have a cobra 63890 dvr system with 4 cameras for a few months now, and I haven't been able to record anything at all. It asked if I wanted to skip the initial setup process, saying that I could finish it later....I skipped it.

Now it wont let me log in at all. I've tried every variation of password that I have found on these forums and nothing works.

IS THIS STUPID ISSUE EVER GOING TO BE FIXED?!?! Because I know I'm not the only one having it...

Guest

Right now I have theCobra HD digital video recorder. We cannot watch anything that it records.

Have had 2 break ins . Cannot reset it. Manual got wet with the code written in it. .

No buttons to push 20 times on the front to reset. Just a remote without the buttons it says to use. And admin 00000 doesn't do it. Harbor Freight customer service was just mean.

Will NEVER buy anything electrical again. Worst customer service. So I just watch it record what I cant watch.

... why????????????????????

Guest

Most customer service people are not qualified to fix a sandwich much less understand what you are telling them in plain language. I believe they are taught to answer the phone and read from a script.

If your question is anything more complicated than 'may I speak with a supervisor', (you typically have to repeat this over and over again until you are near your maximum volume level) they won't have an answer for you. They usually tell me factory reset is the first thing we will do...

which clues me to hang up quickly and lose their phone number! Good luck!.

Guest

compre unas camaras cobra hd modelo 63890 en el fleat market de 4 camaras .

pero no me deja acessar porque me pide un password. que no tengo y no puedo configurarla por favor ayudeme. gracias mi email es stayzi_ross@***.com

Guest

i buy a cobra camaras hd. but i dont have password i buy an fleat market, what we have to do, for get a master password, my sistem is surveillance systems 8 channel dvr with 4 hd cameras model 63890.

how cant i get a master password - my email is stayzzi_ross@***.com.

i dont can put my email in the dvr because it show me my email is wrong and dont have any mail for snd me back any link . please help me.

Guest

Did you ever figure out how to get past t he stupid startup wizard? If so please tell me

Guest
reply icon Replying to comment of Guest-1397047

What was the initial code on that sheet in the box?.. customer service was so mean.

No help.

Just condisention and mouth. Will not justforgivethis .

Cops are waiting for video...they could not care

Guest
reply icon Replying to comment of Guest-1397047

leave user name as admin and try 8 zeros for the password, that worked for mine.

Guest
reply icon Replying to comment of Guest-1448365

THIS. This right here worked for me too.

Thank you.

Can't believe I had to hunt for this. Thanks Cobra for absolutely nothing.

Guest
reply icon Replying to comment of Guest-1448365

Hi John, What do you use for the DEVICE ID (defaults to six zeros). I see the Admin and password fields.

I tried as you suggested but still have the DEVICE ID field.

thanks!!! Chris O.

Harbor Freight Tools Reviews

  1. 129 reviews
  2. 92 reviews
  3. 55 reviews
  4. 42 reviews
  5. 27 reviews
Harbor Freight Tools reviews