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5 comments
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1.8

I had an extra tube of epoxy that I attempted to return but was unable to do so because the item is non-refundable according to the receipt. I would I know this without buying it first.

Who looks at the receipt unless the charge is incorrect? There was no sign on the shelf stating that the items there are non-refundable. I complained to customer service who had a district manager call me. This person was condescending and rude, having me read the receipt so that I could see the non-refundable statement.

The item should be marked prominently so that it is known before going to the register. I do not appreciate rudeness from the district manager either

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $3.

Preferred solution: Full refund.

Harbor Freight Tools Cons: Customer sevice and quality, Customer service and quality.

Location: Reno, NV, USA

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Guest

If this was the only deceptive thing that hft does it would be a different story but hft is full of this kind of deceit.

Guest

The gentleman is right as you have to be given notice prior to purchase legally speaking. This notice after the fact on the receipt is not legal.

Guest

Who reads?? Well IF you are an ADULT, YOU!!!

YOU cannot play the victim when the information was literally right in your hands. WHY is it so difficult for people like YOU to pay attention?? Its NOT HARD TO READ!!! So EVERYONE is the bad guy BECAUSE you just REFUSE to educate yourself.

I read receipts because I want to know what the stores return policy is. If I have ANY questions I ask an employee. If I dont like their return process I just dont buy the item THERE!!!! YOUR inability to read BASIC information is 100% YOUR FAULT!!!!

Get over it because we can ALL see YOU for what YOU are. A whiney crybaby that expects the world around them to bend to their wishes and IT DOESNT WORK THAT WAY MR. SNOWFLAKE!!!!

Even if they DID put a GIANT flashing sign. YOU WOULDNT READ IT!!!!!!

Meggie Bjp

Look, if the district manager was involved, you were likely not Mr. Pleasant either.

And, if it's non-refundable, it's non-refundable. Why waste their time and energy? It's not even like it's an expensive item.

You just want every rule and regulation to be changed especially for you. Stop.

Guest
reply icon Replying to comment of Meggie Bjp

You need to stop being so rude to people. You're obviously not fit to work with customers.

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