Bennett S Cbw

Not accurate with returns on pumps and sprayers need my machines to work

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Waiting on return for two pumps because I cant wait weeks to get a pump to do my jobs I have lined up I bought one then bought another still waiting for new one or gift gift card
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Loss:
$1000

Preferred solution: New pumps

Harvey L Zcc

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Verified Reviewer

Haven’t received my product for over two months

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Have not received my product for over two months Customer service was no help If I didnt need the product, I wouldnt have ordered it
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: If you need to park quickly, do not order it we don’t have to worry about about the 995 a month I am

Johnny R Gbg

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Verified Reviewer
| map-marker Union, New Jersey

Water pump

Hi I had Submitted a refund for a water pump I had bought at HarborFreight in union NJ I have not yet received any information yet
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Preferred solution: Full refund

Joe D Jrs

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Verified Reviewer
| map-marker Galesburg, Illinois

Bad store experience

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Went to buy 2500.00 worth of tool cabinets and was told pay today n come back tomorrow and pick due to lack of employees asked to call management she said not for this so basically buy today n drive another 2 hours round trip tomorrow to get what u want then come back in 3 to 4 weeks n get the box you pre payed for and then no guarantee on it will be in by then what a crock of *** guess my money isn't good enough so I will go some where else
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Loss:
$65
Cons:
  • Corporate office blows you off

Preferred solution: Let the company propose a solution

User's recommendation: Don't expect to buy it n take it with you may have too many no call no shows to do business

Anonymous
map-marker Lynwood, California

No reply yet

Harbor Freight Tools - No reply yet
I need to know if the items on the pic are compatible with the Dremel. Otherwise, I'll return the cutting discs. The dremel is over 20 years old
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John A Vlu

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Verified Reviewer
| map-marker Queen Creek, Arizona

Coupons

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I can't find any 25% off coupons or 20% coupons....bad time to hide them when your opening new stores....same withthe free gifts...you got rid of the things that put you on the map , or helped and will keep you there...I think....just saying....I like habor freight...pissed consumer ...I would correct that to....or you can change your name to harbor asshole....
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Loss:
$10000

Preferred solution: I would word it as unsatisfied customer instead of pissed consumer.....read your website would help you too....duh

User's recommendation: If you want to call your customers pissed consumers your ignorant if I ran habor freights heads would roll for that...not professional at all...just saying....duh

Mark B Rxf

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Verified Reviewer
| map-marker Three Chopt, Virginia

Harbor Freight,Gift Card

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Friend gave me a gift card that was lost.had the receipt and store manager said to contact Harbor Freight customer service for help Very disappointed with their customer service I would be very leary about buying a gift card Harbor Freight I would understand if I had no receipt but I had mine and the receipt says retain for your records,Why ??? If you don't answer
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Loss:
$50
Pros:
  • People and low prices
Cons:
  • Store customer satisfaction bad

Preferred solution: Full refund

User's recommendation: Don't purchase Gift Card

Jarlisa D

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Verified Reviewer
| map-marker Dillon, South Carolina

Sc Dew

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Hi, My name is Jarlisa Davis and SC Department of Employment Workforce is waiting for verification of my employment. It's been 5 weeks and still nothing from harbor freight. Is there anyway possible someone can give me a hand in resolving my problem.
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Loss:
$1200

Preferred solution: Fill out paperwork

Woodrow W

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Verified Reviewer
| map-marker West Springfield, Massachusetts

Bring back fliers and coupon ads. Your new policy sucks!

New coupon policy sucks. You don't fix something that is not broke. One of the highlights about Harbor Frieght.was your catalog.
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Preferred solution: Bring back catalog and coupon ads.

Bienvenido G

Upset customer

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Harbor Freight Tools - Upset customer
Harbor Freight Tools - Upset customer - Image 2
Harbor Freight Tools - Upset customer - Image 3
I order a tool box for my son sept 9 2020 and they deliver just now 10/23/2020 after a long time waiting for this tool box a lot of parts is bent and missing partsand looks like return mechandise and i try to call them a lot of times nobody answer and this is my first and last ordering for them very unprofessional and i will tell that to all friends not ordering or buying merchandise to harborfreight
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Preferred solution: Full refund

User's recommendation: Not at all never in my life recommend

Anonymous
map-marker Pittsburgh, Pennsylvania

Waste of time

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trying to buy a car jack for $29.95 sales people are telling me there's thousands in the warehouse but there's none in the Monroeville store Pittsburgh Pennsylvania
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Kara H Zki

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Verified Reviewer

Fraud

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Original review Jan 09, 2021
12/14/2000 I ordered ITC membership. Although today is January 09,2021, I have yet to receive anything. I paid for 2 yrs approx $44.99 for nothing. I have filed a complaint with my bank to get my money back. I also have sent 2 emails to which no response. Done with them. Horrible customer service. I plan on filing complaint against their business license for fraud
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Loss:
$45
Cons:
  • No integrity

Preferred solution: Full refund

User's recommendation: beware.

W D B

Manual

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ON HOLD FOR 1.5. Hours. All I need is manual for8614** ** gallon compressor. Harbor freight has worst customer service in industry. W D BELL. PHONE 252-599-****.
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Pros:
  • Supervisor who helped
  • In store team

Preferred solution: Deliver product or service ordered

User's recommendation: Be cautious what you buy.

Anonymous
map-marker Chicago, Illinois

Complaints on manager

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I told you guys what's going on I was told I would be contacted I was not contacting I'm not shopping at harbor freight anymore don't shop there my issues have been
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User's recommendation: Don't shop there the supervisors don't know what's going on and I was never called back like I was supposed to

Larry B Xpo
map-marker Augusta (Richmond County), Georgia

Need to get a replacement 40 V Lithium battery for my lynxx pole saw

Updated by user Mar 21, 2021

Harbor Freight will not replace the battery because of discontinued production. They also can’t refund me because of expired warranty. I’ll never shop there again

Original review Feb 18, 2021
I cant get a replacement 40v battery for my Lynxx pole saw because of discontinued production. That makes my saw useless. Ive been a customer of Harbor Freight for a long time. This saw is a little more than a year old. Dont know if Ill keep shopping here....
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Preferred solution: Let the company propose a solution

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