Anonymous
map-marker Aurora, Colorado

Resticking fee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a water pump from them. And when i tried it it did not work at all it was a defective pump When I took it back they said because i opened the box it was subject to a restocking fee. the packaging was simple and it looked as good as new. So my advise is to lie to them and tell them you never opened it if it is defective and they will give you a full refund. I think you are justified in lying because of there policy other people do the same thing that is why is why I got a bad pump to begin with. They do not check out returns probably
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Loss:
$10
Reason of review:
Damaged or defective

Preferred solution: Full refund

2 comments
Guest

If you bought a pump you must need a pump right? Why didn't you just exchange the non-working pump for a pump that works. You make it seem like you just used the pump and now want a refund without paying the restock fee which is to prevent people from doing what you appear to be doing.

ramjet

You advocate lying and think you can justify it?

Wow, I'll bet you go to Walmart too don't you?

Do you teach your children these immoral lessons?

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Anonymous
map-marker Rochester, Minnesota

Technical Customer Support

Good luck trying to contact their Tech. support. Waited on hold for over 20 Minutes twice with the system just saying they can not take calls and you have no choice but to hang up. This isn't the first time this has happened. Wouldn't purchase anything other than a powerless hand-tool there and don't plan on using it more than once as products are made cheaply! bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad, made submit at least 100 words
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Anonymous

Unable to unsubscribe and no way to reach someone who can do something about it

I made the mistake (in retrospect) of signing up for coupons at Harbor Freight online because they were advertising a good price on something I needed. My inbox in inundated with multiple emails each week and after hitting "delete" for several weeks, I finally decided I should unsubscribe.

That was at least 9 months ago and I have "unsubscribed" at least half a dozen times. When I tried calling customer service, there are no options to talk to a customer service rep -- just "place order", "change existing order", etc. I know I could have chosen "place order" and eventually talked to a real person, but I also know that that person would not have been able to address my problem, so I didn't. I did call the local store and spoke with a very nice woman who gave me a number for their corporate offices.

When I called that # I reached a recording that told me to put in the 4-digit extension of the person I wanted to speak with, or I could look them up either by first name or last name. Useless!! Not even a departmental directory. When I called the local store back they looked for a name, couldn't find one themselves and finally admitted that when they want to reach someone they call the customer service line, select "place an order" and then ask to be transferred when they reach a real person.

Sheesh!! What an operation.

After reading the other reviews here, it is clear that this experience is not untypical. I will no longer be purchasing from Harbor Freight.

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2 comments
Guest

Yeah the customer service sucks, when trying cancel the magazine mailing list, they don't even answer either of there provided phone numbers on they're website. I dont want to be notified for they're crap anymore...

Guest

Same, the unsubscribe link in their emails is broken- very annoying.

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Anonymous
map-marker Beckley, West Virginia

WHAT A BIG RIP OFF AND VERY POOR SERVICE

I TOOK A MEMBERSHIP AT HARBOR FREIGHT IN RALEIGH PLAZA. SO FAR I HAVE HAD TO GO BACK SIX TIMES FOR OVER CHARGES, THEY FAIL TO GIVE THE MEMBERSHIP PRICES MOST OF THE TIME, THEY ARE ALWAYS OUT OF THE FREE ITEMS THEY OFFER TO GET YOU TO COME IN THEIR STORE AND THEIR EXCUSE IS THAT THEIR CORP OFFICES WILL NOT SEND OUT ENOUGH. THE STAFF IS RATHER RUDE MOST OF THE TIME, THEY GET UPSET WHEN YOU WANT THEM TO SLOW DOWN AND RING UP YOUR ITEMS SO YOU CAN SEE IF THEY ARE RINGING THEM CORRECT. SO FAR I HAVE A TOTAL OF 78.88 IN OVER CHARGES AND NOT ONE TIME TO I GET A "I'M SORRY OR AND OFFER TO GIVE ME SOMETHING FOR MY GAS OR TIME TO RETURN BACK WITH THE INFORMATION. THE STAFF COULD CARE LESS IF YOU SHOP THERE OR NOT AND LET YOU KNOW THEY STAY REAL BUSY AND I CAN SHOP ELSEWHERE IF I DON'T LIKE IT. IF YOU CALL THE STORE MANY PEOPLE CLAIM TO BE THE MANAGER AND GIVE YOU A NAME OF SOMEONE WHO IS NOT WORKING FOR THEM. WHAT A RIP OFF, BY PAYING THE EXTRA FOR A MEMBERSHIP AND NOT GETTING THE DISCOUNTS TO GO WITH IT OR A LITTLE BETTER SERVICE. THEY STARTED THE YARD SALE TODAY AND THEY DID NOT HAVE MANY OF THE ITEMS THEY WERE TO HAVE. I WAS TOLD TO COME BACK OVER THE NEXT FEW DAYS AND THEY SHOULD HAVE THEM. AS A MEMBER I WAS TOLD I COULD SHOP A DAY EARLY SO WHAT IS THE POINT IF I MUST WAIT UNTIL THE NON MEMBERS CAN SHOP? AGAIN MOST OF THE STUFF IS OUT OF STOCK AND THE TREATMENT IS RUDE BY THE EMPLOYEES, NO SMILES AND THEY HAVE NO IDEA WHAT THEY ARE DOING. WHAT A MAJOR RIP OFF AND WHAT ROTTEN SERVICE. GUESS I PAID FOR A MEMBERSHIP I WILL NOT BE USING, WHAT A SUCKER I AM FOR ALLOWING THIS TO HAPPEN. I WILL NEVER SHOP AT THEIR STORE AGAIN.
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2 comments
Guest

Return the membership. You can return an ITC membership within 90 days with the receipt.

Guest

Are you not aware that the prices come from the coupons you give them in the membership monthly book?

Do us a favor... There is a little button on your keyboard that says "Caps Lock".

Press it once. Your Inside Track Club coupons still won't work without you presenting them, but we'll be able to tolerate your ignorance a little easier.

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Anonymous
map-marker Philadelphia, Pennsylvania

Refused to let me in five minutes before closing.

On Oct 31st at 8:55 p.m. I walked into the Norristown, Pennsylvania store to pick up one free item (near the registers) and I was confronted by the manager who identified himself as "Mike Harris" who blocked me from entering further saying the store was closed. After I told him I only wanted a free item he refused saying the registers were closed, but I saw person being checked out and another with one item behind him. Then another employee ran up behind and almost started yelling at me that "WE CLOSED". As I felt threatened at this point I left, but not without getting his name and a number to call - 800 444 **** which was useless. When I asked for the name and number of the district manager he said "there isn't any district manager only a customer service number." (?) Apparently they don't value customers whose business keeps them in food. My advice is to shop elsewhere and/or put a video on the web and let any prospective customers know what kind of treatment they're in for. I'm still searching for that elusive district (or area) manager.
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Cons:
  • Arrogant employees

Preferred solution: Let the company propose a solution

8 comments
Guest

You are not a customer, but a freeloader, only reason you went to their store is to get a free item....

Guest

You do realize that their "free items" are actually gifts with purchase? That you'd have to do some shopping first, select an item to purchase, then go through the whole register/line process to get the free item?

They're not just free--you have to actually BUY SOMETHING first.

And the employees knew that and couldn't hold the store open an extra twenty minutes for you to shop. Don't be such a baby.

Quanasia Fbj

First of all perhaps your watch is slow. Second even if your watch is accurate next time have mommy bring you to the store earlier to get the free item if you really want it that badly.

Guest

Yeah, I hate it when I get to a store after it closed and can't convince them that it's some other time of day when they were actually open. Were you really thinking you were going to contact a company executive at 9:05pm and convince them to open the store because you think you arrived at 8:55pm?

If I were you, I'd start getting used to failure.

Guest

Free items do not keep food on the table

Guest

Silly stuff. I love my local Harbor Freight. I'm sue you won't post this comment.

Guest

How are you, stopping by Harbor Freight at closing to pick up a "free item", keeping any business in food?

Why were you feeling threatened by another employee loudly telling you they were closed?

The arrival of the 2nd employee was spot on because businesses are commonly robbed at closing and since you were wanted to stand there arguing with the manager, when your behind should have been walking back to your car, you made it necessary for another employee to back up the manager.

You state it was 5 minutes till closing, yet you are obviously going by YOUR watch. Newsflash: businesses (and people in general) do not operate according to what time YOU may have. It doesn't work that way.

You have the number to customer service, so why are you still "searching" for a district manager? Why haven't you called the toll-free number and gotten the name and number of a manager?

Why are you advising people on the internet to make videos complaining about your treatment, on youtube? Are you fore real? Do you really think anyone is going to protest you going to a business at closing for a free item and being told to they are closed?

LMAO! You sure are funny!

Guest

The employees shouldn't have to work past closing time. That's what would happen since it was 5 minutes to closing and there were 2 people being checked out.

A little consideration toward working people at the end of the day would be nicer to read about, than somebody crying because the didn't get their free item.

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Anonymous
map-marker Pittsburgh, Pennsylvania

Harbor Freight Tools - Manager Review from Pittsburgh, Pennsylvania

First you should go into a interview with long sleeves to cover tats.remember first impressions. Then when your hired wear a long sleeve t-shirts under your company shirt. Establish your self as an asset to the store and the management team. Then reveal your tats slowly. With the amount of useless workers in every location they will bend the rules to keep you. I know this to be true because I worked for Hft as a store manager with tats in a high sales volume store that got a lot of visits from regional vp's. My store became the training store for the area. You must remember no one knows you at first only how you look regardless of your resume, which half the people lie about anyway. It comes down to getting your foot in the door and out performing others daily. I hope this helps.
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Anonymous
map-marker New Mexico, United States

Harbor Freight Products -Chicago Electric

I have used Chicago Electric products when I am in need of a quick replacement. I also understand the concept of low price =low quality and I cannot understand why so many people would complain that a tool broke or didn't last very long when they are purchasing it at 60-80% less than normal market value. Companies like Chicago Pneumatic (not to be confused with the knock off brand Chicago Electric) produce industrial and commercial grade air compressors and tools. Harbor Freight offers home and light grade air compressors and tools. As a consumer you have to choose between choice A = 99.99 tool at Harbor Freight that will last a year or less. Or choice B = 299.00 tool at a commercial or factory distributor that will last 7- 10 years. If you only have a 100.00 bucks to spend the choice has already been made. Harbor Freight provides products to fill choice A so your expectation must match the price.
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Reason of review:
Fair pricing
Charizma Hld

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ordered workbench,order arrived it look like it was worked over.....

I ordered a workbench last July 3 and a week later it arrived like it was a returned item, box with old tear,taped up,dirty and parts bent and broken. I called up HF immediately and was told it was fedex fault.So I was issued a RMA and so I had to drag this almost 100lbs box to fedex after tapping it up so no more parts would not fall out.It arrived a week later at HF after a few days HF notified FEDEX of a shipping tracking number on Jul 30. Guess what,Aug 7 tracking # still sez initiated.Called HF and now they can not find the replacement item and it will take 10-14 days to trace this wayward package, and only after this can I ask for a refund. Lesson learned DONT ORDER ONLINE AT HF,stick with the local store instead.
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Anonymous
map-marker San Jose, California

Harbor Freight Tools - Coupon Review from San Jose, California

I came to Harbor Freight store on Blossom Hill Rd first time ever on Sunday July 27th (refer from my friends)and bought some items. I also had given the associate Katherine two free items Tape measure and Heavy Duties Silver Tarpe.

But the associate only gave me one free item Tape measure and I didnt notice it until yesterday Aug 4th when one associate told me as I shopped at store that day. I went there again today Aug 5th and talked with both associate Katherine and the manager Michael at the store about the issue. Michael always said that he coud not give me the coupon for the Tarp Heavy Duties back, and also said the grey color is never to given as FREE ITEM before. He can only refunded the amount of the item for me.

I was really getting mad because of both his voice and his customer service behavior. The item only costs $4.99 but the associate and manager acted like I told a lie..... I had said to him that if the grey color is not given as FREE, can I just got the blue color instead with the same material? The manager always SAYS NO to me....

Iam the new customer and new to the store, so when I just came to the store on July 27th, the associate Katherine did not explain anything to me about obtained a FREE item per day per customer. It is not my fault anyway and it had been wasting my time coming there 10 miles from my house in order to talk to them but getting nothing in return.

I finally returned all items back and said YOU GUYS HAD A VERY BAD CUSTOMER SERVICE AND I WILL NEVER NEVER COME BACK AGAIN ANY STORES. My purpose to post this comment is to want the CEO of this store know and understand about their customers' concerns and comments.

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2 comments
Guest

Maybe they had no idea what you were talking about. I've read it 3 times and still don't understand.

Are you saying you got 2 free items the first time when the coupon says 1 per day, but since they won't give you 2 free items on your next visit you're mad?

Maybe it's best if you actually do never come back again.

If the picture of the tarp on the coupon is of a blue tarp, why would you think it was for a silver heavy duty tarp that costs more? I gotta headache now bro.

Guest

read the coupon then go back and apologize

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Anonymous

Harbor Freight Tools - Shop Crane Review

I ordered a shop crane on August 28, 2014. Today it's Sept 29, 2014 and I still haven't received my other half of the package. Completely disappointed. I have been on the phone with these people every week trying to find out what's going on- they have already taken my money. And everyone I have spoken with seems to spuew bs out of their mouths. I am so fed up with this company, I will NEVER order from there again and I will also tell all my friends and family the same. HORRIBLE CUSTOMER SERVICE.
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Anonymous
map-marker Seattle, Washington

DAMAGE FROM FAULTY MERCHANDISE / ACID BURNS

I purchased a battery jumper box " CEN-TECH 3 in 1 portable POWER PACK, item number 38391 from the Tacoma store. As I was carrying it out to my van I felt something wet so I opened the box and found that there was water inside the jumper box. I returned with the jumper box and exchanged it for another one. once again I noticed a wet spot and opened the box and battery acid leaked onto me. I took this one back and got a dry one. My pants and shirt have holes burnt into them from battery acid. My arms, stomach and leg had mild acid burns. I returned to the store the following day to request an adjustment of $ 20 to partially compensate for my $ 70 dollar plus clothing loss. "Chris" the store manager told me that he was not allowed to address the situation and that I would have to take it up with the corporation office in California. I thought that was pure *** because I have never heard of a manager of a multi million dollar store not being able to settle minor complaints. The third Jumper box I took on a sales vacation at Randle Washington and it failed after a few hours use as a power supply of a very small light. Now I am really PO'd and I am going to file in District Court for ALL damages, Fuel and loss of time. I guess that Harbor Freight gets away like a " Fat Rat" because no many people go through the time and expense of taking them to court. Well they picked the wrong guy to screw this time.
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Loss:
$118
2 comments
Guest

Hope your lawyer's bigger than their lawyer.

Guest

why in the *** can we not buy repair parts for the items that harbor freight sells???? I have looked all over the web and can not find any.

if I knew who really made this junk, maybe I could go to them for the parts I need! in the future I may pay a little more for "US made items" at least we can find parts instead of having to buy another one.

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Anonymous

Shopping experience

There was an ad for tools that I wanted and also some give aways I had a very pleasant experience the shelves were packed to the gills I received all of the free stuff and wound up spending more money that my budget would allow now I know when I'm going to shop at gift limited money is in hand but I leave somewhat disapointed because there is always something else that I need the prices are right and the quality of the merchandise is good I think I get more bang for the buck better than sears. I was wondering if I were to apply for a position at gift would I receive an employee discount. Thank you Eric Moncrief (910)347-****.
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Shi Vvu

Sub-standard Performance. Drill-Bits could damage Chuck.

over the years I've bought a few small items from HF, mainly simple tools and supplies: hand tools, painting gloves, chip brushes, etc. Most of these items have been about of the quality I expected (you get what you pay for), but occasionally the quality was better than that (as with their Nitrile gloves).

Anyway, about two years ago I purchased a 10A Rotary Hammer-drill from HF, an item they've sold for many years, and shortly after that, I purchased a set of replacement "Drill Master" SDS drill bits for the same drill-motor. Since owning the roto-hammer, it has seen what I would classify as light use (I've drilled probably the equivalent of a dozen 3/4" holes, 12 inches deep with it (for stubbing rebar into cured concrete).

Up until this Spring, the drill performed pretty well, but then seemed to develop an intermittent problem with running. Initially, I thought this was due to thermal protection, but then discovered that it was because the brushes already needed replacement (I noticed an unusual amount of arcing, and when I pulled the brushes and cleaned them the problem, temporarily resolved). So, I contacted HF to see if they carried the replacement carbon brushes for this tool. I was told they did not. This really surprised me and seemed like a basic customer service necessity--if you are going to sell power tools you should support them for a minimum of 5 to 10 years in my opinion.

I did, however, find the brushes available elsewhere online--they haven't arrived yet, though, so still crossing my fingers.

Regarding the heavy duty "Drill Master" SDS masonry drill bits that I ordered from HF (16" long, 1" to 5/16" diameter). These bits initially really seemed to be well made. They cut extremely well and the tips showed almost no sign of wear after drilling a couple of holes. The problem came when I tried to remove them from the drill. It turns out that the SDS splined-end of the drill was not heat-treated properly and twisted slightly into a helix as I was drilling, making it nearly impossible to remove from the drill-motor's chuck without damaging the tool! I actually had to lock the bit into a vise and yank on the drill to remove it!

Unfortunately, I didn't use these bits until after the (standard) HF 90-day warranty had expired, though, so too bad for me.

Buyer beware.

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Loss:
$100
Anonymous
map-marker Columbus, Ohio

Defective Product Review

I purchased the 14 inch band saw the Cast housing was 4 degrees off from plum no way adjust total piece of Junk from being Cast wrong would only give me Store credit poor for cast iron junk
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Anonymous
map-marker Columbus, Ohio

Torch Kit Review

Purchased hobby torch kit Foundation out tank s dont meet Michigan saftey standards they are Still selling them illegal all I could get is Store credit
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