I ordered a 1720 lb trailer kit from them and had to fork out $100 to have it shipped via truck - I began building the kit almost right after I received it and noted that I had two identical rear right side rail pieces - I had no idea what kind of agony this would create when I notified them of their error and they told me they'd pout me on their "parts log".
This was around 9/6/15 - today (11/20/15) the part arrived, I figured I'd better check it real quick and it is, in fact, the rear LEFT side I was missing BUT had no slot for the 2 x 4 side posts so one can build a side on their trailer!! UNBELIEVABLE!!!
They're lucky I don't sue them, but as it stands I won't waste my time in court - I should have just picked up an already built trailer from Lowes for $600
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $400. The author is overall dissatisfied with Harbor Freight Tools and uploaded picture s. The most disappointing about trailer kit from Harbor Freight Tools was replacement part nightmare , but reviewer liked prices. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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